Angela Lou D. Cubol – CSR and Sales Specialist
Hi there! My name is Angela Lou Dela Cruz Cubol. My friends are fond of calling me Gel or Gela. I am a graduate of San Juan De Dios College with a degree in Bachelor of Science Nursing.
I am the eldest in the family, and a mother of three wonderful babies, Ace, Ameera and Alexa. I got pregnant with my eldest when I was still in College, 9 years ago. I needed to finish my studies and so my parents helped me in raising my baby. Though my parents did not force me, I felt like I needed to be more responsible since I am already a Mother, I decided to look for a part time job while studying to able to provide for my kid, like buying a new toy, clothes etc.
I really appreciate my parents for their efforts, especially their unconditional love for me. Despite the disappointment that I caused, they still chose to look at the brighter side and help me with everything that I needed.
It’s not easy to look for a job especially when I didn’t have any experience… at all! I applied at a fast food chain, coffee shop, malls – but was unsuccessful. But then my luck changed and I secured my first job as a call center agent. I worked as an Outbound Sales Representative and later became a Customer Support Specialist.
Over the past 8 years, I have been working with various BPO (Business Process Outsourcing) companies here in the Philippines. I have been involved mostly as Customer support in different accounts.
I am now 26 years old, working in a Debt Settlement Company, where I started as in Customer/ Sales Support then after a year was promoted to Customer Support Supervisor. This role involves ensuring the agreed procedures are kept up to date and adhered to within the team: Escalation, Retention and Issue Resolution.
Because of the desire to be with my kids, I decided to look for a homebased job. While I may have limited experience as a Virtual Assistant, I am willing to work hard and learn all the things necessary for the success of my work. I am willing to grow, and I have the ability to accept and learn from criticism. I believe being corrected is a way of improving yourself.
I am looking forward to becoming a virtual assistant so that I can work from home and be with my kids. I have a lot of experiences which honed not only my skills, but also taught me to become a reliable, responsible and a respectful person.
If you need someone who can wear multiple hats, someone who would treat your business as their own, and someone who would stay with you through thick and thin, I am definitely the VA you are looking for.
For a copy of Angela’s resume please click here.