Apple Mae Lumagbas – Customer Advisor

Hi, I am Apple Mae Jalop Lumagbas, and you can call me Apple or Aplung. I got married last November 2021. My married name is Apple Mae Lumagbas Maglasang, my husband is a government worker whose name is Kervy Karl Maglasang. We have a 4-month-old baby whose name is Zak Ryo, our bundle of joy who changed my view in life.

I graduated with a degree in Business Administration Major in Financial Management from Xavier University – Ateneo de Cagayan University. Days before I graduated, I took the courage to apply for jobs, especially in banks, and the first one to call me was He and Sons Corporation where I worked as an Accounting Assistant for almost a year. After that, I decided to work in the banking industry. I luckily got the job as a Customer Relationship Assistant – New Accounts.

I can say that this is where my journey in enhancing my confidence to face different types of people was developed. In my first year, I was really challenged because it was a different job from my first one. I had my scary moments facing and talking to clients. I was awkward talking to them. But as time went by, I really challenged myself to be better, to be more confident. I started practising in front of the mirror every day before I go to work. I always practice smiling and the way I greet clients and that’s when I finally started to grow and honed my skill in customer service. After more than 3 years of working, I finally decided to move to a new path and decided to challenge myself more.

Currently, I am now working as a Customer Advisor in a bank. It is a more challenging role, with more advanced skills to be performed especially in customer service, email support, telesales, and most especially scrutinising clients when opening an account. Surprisingly, I can work independently and confidently and can also work well with a team. I became more resourceful, keen on details, and diligent in my work which makes it for me an edge being a Virtual Assistant.

Working at home is very different from working in an office, so, I believe this will not hinder me from doing my job but it would help me a lot especially when I can really focus on my work without any distractions and I can spend more time with my family.

Throughout my entire career, I learned that being positive and believing in yourself is important for an employee to become better and bolder.

For a copy of Apple’s resume please click here.