Arien Pamintuan – Customer Service, Technical Support Representative

Hi, I’m Arien Pamintuan, you can call me yhen. I am 34 years of age, I’ve been married for 4 years and we have a beautiful daughter. I’m a high school graduate of Epza National High School. After I graduated, I’ve been a full-time worker in our church for 3 years.

In 2010 I decided to apply as a service crew in a fast food chain. After a year, I tried to be a minister and be a full time worker again in our church for 3 years. In 2014, I applied and got hired by a BPO company where I worked as a Technical Support Representative catering to U.S clients. We are the one supporting them if they have a problem with their devices. It’s an inbound call process and we make sure all of the issues where going to be resolved. We also support email for our customers.

After a year, I decided to build my own business and start my small computer shop at the same time my friend offered me to teach Korean students as my part-time job. I ran my business for 5 years doing everything to make it successful, however, you will not know what the future will bring. The pandemic happened and I needed to close my shop to follow the ordinance that’s been implied and eventually decided to sell all of my computers and permanently close it.

In 2022, I got hired by a BPO company in a healthcare account. This is a work-from-home setup, which I love the most because I can provide for my family at the same time I can take care of my baby and be with them all the time. In this job, we are making an appointment for our customer’s vaccines. We also check their laboratory results, assisting them to locate the nearest pharmacy in their location when their local pharmacy is temporarily closed. We also do order management, account management and walkthrough to our website.

After two years, I want to give it another try. I decided to resign and build my small business again. I’m printing tarpaulins, designing, and photo editing. However, it can’t sustain all of our daily needs that’s why I decided to work again and I still want a work-from-home setup because of its perks. And when I saw a video on Facebook I decided to give it a try. That is why I’m here now, and I hope you can consider my application. Thank you and God bless.

For a copy of Arien’s resume, please click here.