Bliesha Mabasa – CSR, Real Estate

bliesha-berden-profileHi, I’m Bliesha!

Most of my friends call me Bless, so I am Bless.

I am a college graduate of Computer Science. I almost didn’t finish college due to financial incapability. I started to work early at the age of 17 while studying at the university. My first job was in a hardware store for a construction supply which gave me the priviledge to apply my computer skills. I handled the inventory for the store. I designed the inventory using Ms Excel and in the later part of the same year, I became responsible for designs of the company’s letterheads, calling cards and employee ID. I became a supervisor responsible for greater tasks. Scheduling deliveries, inventories, handling customer merchandise returns, issuing refunds/store credits, flagging damaged merchandise for shipment back to vendors and providing back-up cashiering during busy periods.

In 2008 I was trained for peritoneal dialysis and worked as a caregiver in Singapore and I managed to take short courses for culinary arts as well.

My work in a call center company started in 2011 at a major telecommunication, internet and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions and hardcore troubleshooting. I consistently met my call-volume goals, handling an average of 40 to 50 calls per day.

I have developed a variety of interchangeable skills and improved upon them throughout my career. I am self-motivated and proactive with the ability to bliesha-berden-vacationprofessionally negotiate with both internal and external customers. I have extensive experience in customer service and technical support. I always pay great attention to details to provide excellent product knowledge to the customer. I also have the ability to pitch and use positive language to seal the sales deal.

I bring to the table strong computer proficiencies in MS Word, MS Excel, and MS Powerpoint. I am knowledgeable as well with Canva, Adobe Spark, Photoshop and Adobe Lightroom and video editing as well.

What I love about being a freelancer is that I can visit my favourite place while at work.

I love going to beaches and resorts in my spare time. I go there with my best friends to create vlogs about the place we visited, seafoods and species hunting. I then upload it on my YouTube channel.

Thank you very much for reading my story and I’m looking forward to hearing from you soon! 🙂

For a copy of Bliesha’s resume please click here.