Brylyn D. Undan – CSR and Office Administration

My name is Brylyn Undan, and you can call me Bry. I am 30 years old, and I am a single mum of a smart and handsome boy. I can say that I am a talented person; I can sing, dance, and I am very creative. When I was growing up, I always found myself drawing on blank papers and collecting stationery and stickers. Recently, I discovered this handmade artwork made out of polymer clay. I was able to sell it and made some extra income from it. That proves my resourcefulness. (Well, I may say every parent is!)

I graduated in 2016 and finished a degree in Secondary Education major in General Science. After college, I wasn’t able to take the Licensure Examination for Teachers due to an issue in our College management. I tried applying for a job in schools, but they prefer licensed teachers. I then decided to apply to BPO companies. After a few tries, I was hired and got my first job as a call center associate. That made me discover a lot about myself. I was able to enhance my interpersonal skills, organisational skills, and most especially, my confidence.

I have worked as a Receivables Management Specialist in a Telco company. I was also a Collections Specialist, Phone Banker, and a Credit Services Specialist to some of the major banking institutions in the US. It took me 8 years working in the contact center industry; my average tenure to every company is around 2-3 years. I take work seriously while also balancing my personal life.

Fast forward to the present. My son is now 5 years old and is currently at the kindergarten level. As a mother, I wanted to focus more on my son and guide him in every step of his milestones. I decided to quit my job in the call center and explore the world of freelancing. It was a tough decision for me, and I had a hard time looking for a full-time job that will help me provide for my son and I. I live with my mum, which means I also need to support her financially, especially with our bills.

I started looking for a job in July 2019. At the same, I also did thorough research about how the business works as well as the skills that I have to learn to offer my clients. Then I came across this agency for VA’s handling real estate appointment setters. It took me almost a month to complete my requirements before I could commence work. I have undergone training for a week. I have worked with the recruitment team and have been asked to secure all VA’s requirements while waiting for a client interview. I went through my first interview with the client. They said I did a good job, but I wasn’t selected because they prefer someone with experience.

It took me two weeks waiting, but there wasn’t any client interviews endorsed to us, so I decided to look for a part-time job. A friend of mine offered me a job as a resume writer. It was commissioned-based, but I liked it better than my full-time job as long as I finished the tasks efficiently and on time. I advised my superiors from the agency that I found a part-time job and asked for their approval if I can pursue it. Since they don’t allow any other job aside from them, they understood my reason and appreciated my honesty, but since I prefer the part-time job, they then accepted my resignation. We formally separated because I don’t want to leave without advising them.

As of this moment, I am looking for a full-time job that will help me enhance and improve my skills as a VA. I recently have gone through a series of free webinars to explore more about Social Media Management. I am continuously searching for tutorials that I can add to my existing skills so that I can offer my clients more to help them with the success of their business.

For a copy of Brylyn’s resume please click here.