Chelsea Refugio Rosabal – Project Coordinator, Customer Service Representative

Hi, I am Chelsea Refugio Rosabal, you can simply call me Chel. I am a wife and mother of 2 adorable children. I am taking up a degree in Entrepreneurship at Gingoog City United Colleges. Working from home has always been my dream. I knew that working from home could be the best life I could give to my family as I could spend more time with them while providing for their needs as well.

My career started as a customer service representative in a telco company in the US wherein I assisted customers over the phone with billing, account-specific concerns, promotions, and upselling products that would complement the customer’s needs. However, the pandemic came which led me to decide to go back home to my family and just be with them. It was a tough decision as I was not prepared for it, without proper equipment yet and zero experience I took the risk of becoming a virtual assistant in 2022.

Fortunately, after going through a long list of companies to apply for, I got hired as a Platform As Service Initial Grant Processor. My role revolves around facilitating the grant application process and ensuring that all necessary documentation is gathered and processed accurately and efficiently. I also maintain regular communication through email and phone calls with applicants, processors, and underwriters, throughout the entire processing and approval. Lastly, I ensure compliance with all applicable federal and state regulations, as well as company policies and procedures.

After six months, I was redeployed to another company for a technical project management role, which lasted for almost two years. I was focused on dispatching tickets, assigning technicians to specific tasks or service calls, and monitoring the status and progress of scheduled trips.

Working from home can be challenging at times, but it also offers me the invaluable privilege to spend quality time with my family. Beyond just providing for them financially, I recognise that my presence and the time I dedicate to them are equally beneficial. By working from home, I’m not only able to meet our financial needs but also to be there for my family in meaningful ways.

I am determined to advance my career by acquiring new skills and knowledge, and I will actively apply them to enhance both my work and personal life.

For a copy of Chelsea’s resume, please click here.