Clarisse Tolentino – Customer Experience Agent, Technical Support

Hi! My name is Clarisse Tolentino, and my friends call me Clang. I’m a mother of one, currently residing in Quezon City. I’ve been in the BPO industry since 2020. Before joining the BPO industry, I worked as a sales lady. I started working when I was 18 years old. Unfortunately, I didn’t complete my bachelor’s degree due to financial problems. I studied Bachelor of Science in Business Management at STI College. I also used to work in the fast food industry to support my studies.

In 2020, I decided to seek better career opportunities. I applied to Result Company, located in Pasig, which offered work-from-home options due to the pandemic. Starting out in this industry was challenging, and it took time to adapt to the new environment. There were moments when I doubted if this was the right path for me, but I stood my ground and focused on the advantages and pros of working from home in my first job. I enjoyed my time working as a customer service representative, I feel like I love what I’m doing at this moment.

I never imagine myself as an expert in this industry. I actively sought feedback from my supervisors and colleagues, which helped me identify areas for improvement and focus my professional development. I became a top agent of the year and received an award. Dreaming about the future is a powerful way to envision the life you want to create. Whether it’s personal goals, career aspirations, or broader ambitions, these dreams motivate me and guide me on my journey. I can say that working from home can be both rewarding and challenging.

I quickly recognised the importance of seeking opportunities to expand my skills and take on new challenges and this is the reason why I left my previous job. I’ve built my career in chat support, where I’ve had the opportunity to engage directly with customers and provide them with timely, effective solutions. I began as a chat support representative at Alorica, where I quickly learned the importance of clear communication and empathy in customer interactions. In my role, I’ve handled a wide range of inquiries, from troubleshooting technical issues to providing product information. I take pride in my ability to resolve customer concerns efficiently, often managing multiple chats simultaneously while maintaining a high level of service. This experience has honed my multitasking and problem-solving skills, allowing me to think on my feet and deliver accurate information under pressure.

Last September this year, I resigned from Alorica because management is planning to go back on site. Looking ahead, I’m committed to fostering an environment that values work-life balance, both for myself and my team. I believe that when people feel supported in their personal lives, they are more likely to contribute positively to the organization and remain motivated in their roles.

For a copy of Clarisse’s resume, please click here.