Claudess Frondoza Cabanacan – Teacher, Customer Support
Hi, my name is Claudess Frondoza Cabanacan, and you can call me Claud. I would like to share my story.
I’ve been working for almost 15 years and counting, and it has been a roller coaster ride.
I am a teacher by profession. Right after I graduated from college I applied as a high school teacher in one of the biggest universities in Davao and luckily, they hired me. I taught there for 3 and a half years, and then decided to resign to join Jesuit Volunteer Philippines. My JVP passion lasted for a year, where I was assigned to teach in the province of Ilocos Sur.
Currently, I am no longer connected to the teaching field, but I know deep inside in my heart that teaching is always my passion.
So, how did my BPO career start? Shifting to a different field was quite a challenge for me but I’m glad that I was able to overcome it, and excel with it.
I started my BPO career way back in 2012 as a technical support representative. I did some troubleshooting and helped the customers fix their computers. I was taking calls for 5 months and was promoted as a trainer afterward.
For my 15 years of working I grew and developed my skills in dealing with different people, different management, and different environments. The longest position that I held was as a TEAM LEAD – managing people, coaching them, and making sure that they reach their full potential to excel and develop not only professionally, but also in personal aspects in life.
Being a Team Lead is difficult but at the same time fun.
With my professional work experiences mentioned above, (Please check my resume for more details)
- Calendar Management (Scheduling of appointments)
- Email management
- Data entry (MS Excel, Word, and PowerPoint)
- Office and administrative management
- Teaching/ tutorials
- Technical and Sales customer services
I’m a proud single mother of a 3-year-old daughter. This is why I have ventured into this field looking for a home-based online job.
I would love to be a part of your team! I will use what I learned and experienced and even excel more in everything to contribute to your company.
For a copy of Claudess’ resume please click here.