Eduardo Rivera Jr – General Virtual Assistant

eduardo-rivera-jr-vaI am a 2-year Virtual Assistant and Social media Manager for Keller Williams Florida. More than 5 years of experience in BPO. I have experience in multiple fields such as Finance, Real estate, Travel, and Medical.

I hope my experience will help you with your business plan. I am eager to learn with my vast experience with a lot of websites and platform. I am a quick learner and can easily adopt to new work environments.

I am a husband and a father of 2 kids. I love working from home, because aside from providing for my family, I would like to be a present dad and husband to them.

My previous work includes being a virtual assistant/Social Media Manager for Citrus County dream Team at Keller Williams Realty. I record and analyze data for future reference. Make Facebook paid ads that are connected to KW command smart plan reach markets and automatically remind us to contact them and automatically follow up with them via email or text message. Calling and emailing potential clients is one of my duty. Listing property on MLS like Citrus MLS, Stellar MLS, Realtor.com, Zillow and many more.

My task as a Citrus County Dream Team member is as follows in summary :

2 Years Virtual Assistant – Citrus County Dream Team at Keller Williams Realty

  • Social Media manager
  • Data Analyst
  • Listing Coordinator
  • Lead Generation and Processing
  • Cold/Warm Calls

Before becoming a virtual assistant, I was a Senior Specialist at Teletech Sta Rosa for a travelling account. I was leading a team to respond to peoples concerns on their booking. Giving information, answering questions and taking responsibility on their complaints.

As a team lead I make sure that my team works in a comfortable environment where they can approach me anytime for question and information. Gathering data and record of my team’s performance is a task of mine as well.

My task as a Teletech Senior Specialist for travel accounts are as follow:

2 Years Senior Specialist Travel/ Booking account – Teletech Sta Rosa

  • Team Lead
  • Escalation Call
  • Customer Care

I was a sales representative at Custect contact center for a long time. I encountered a lot of accounts in that company. One of those accounts is debt relief, where I call people to match them with a particular program that will suite them. (cold calling). I also become part of different platforms there such as following:

Sales Representative – Custect Call Center

  • Cold Calling
  • Customer Care
  • Car Insurance
  • Medical Insurance
  • Debt Relief Program

I am very excited about the idea that I can help contribute to the company and how my experience be aligned with your business needs.

For a copy of Eduardo’s resume please click here.