Ericka Vergara – Accounting and Accounts Management

Hello! My name is Ericka Vergara. You can call me Kaii. I am excited to share a bit about my professional journey with you. Over the past four years, I have built a rewarding career in the Business Process Outsourcing (BPO) sector, where I have developed a robust skill set centered around customer service excellence.

During my time at Cognizant Technology Solutions, I have had the opportunity to work in various customer service roles, allowing me to gain a comprehensive understanding of customer needs and expectations. My primary focus has been on ensuring customer satisfaction and delivering resolution in a timely manner. I believe that active listening and empathy are crucial in this field, and I pride myself on my ability to connect with customers by understanding their concerns and providing tailored solutions.

One of my key strengths is my problem-solving ability. I have honed my capacity to handle challenging situations with a calm demeanor, turning potential conflicts into positive experiences. I thrive in high-pressure environments and can think critically to assess issues quickly and implement effective solutions. My colleagues often commend me for my patience and persistence, particularly when facing complex inquiries.

In addition to my soft skills, I am comfortable navigating digital platforms and embracing new technologies, which I believe is essential in today’s fast-paced work environment.

Collaboration and teamwork are also fundamental to my work ethic. I enjoy working in a diverse team, where exchanging ideas and supporting one another contributes to our overall success. I have taken part in training new team members, where I share my insights and best practices to help foster a culture of learning and growth.

Moreover, I am constantly seeking opportunities for professional development. I regularly participate in workshops and training sessions to refine my skills and keep up with industry trends. My ultimate goal is to advance within the field of customer service, continually honing my abilities to deliver exceptional service.

In summary, my four years of experience in the BPO sector have equipped me with a strong foundation in customer service, problem-solving, and teamwork. I am passionate about making a positive impact in every interaction and look forward to the opportunity to contribute my skills to future endeavors.

For a copy of Ericka’s resume, please click here.