Frequently Asked Questions

At Virtual Assistant Team, we know that choosing the right support can transform your business. Here are answers to the questions we hear most—so you can feel confident, informed, and ready to take the next step.

Our VAs are skilled professionals who can handle everything from admin and calendar management to social media, content creation, customer service, and more. We match you with the perfect VA for your needs, so you can focus on what matters most—growing your business and enjoying more free time.

We’re not just another outsourcing company. We offer:

  • Personalised matching with VAs who fit your business and style
  • Flexible, no lock-in plans—start and stop whenever you need
  • A risk-free, one-week trial so you can experience the difference before committing
  • Ongoing support and training for your VA, so you always get top-quality service

We offer tailored, flexible services that go beyond the one-size-fits-all approach of traditional BPOs. Our VAs are carefully matched to your specific needs, ensuring exceptional attention to detail and a true partnership in your success. With Virtual Assistant Team, you’re more than just a number—you’re a valued client, and your goals matter to us. 

Try us out for a week—completely risk-free. If you’re not thrilled, you won’t be charged. If you love your VA (and we think you will!), your first week is included in your first invoice.

We take the time to understand your business, your goals, and your preferred working style. Then we handpick a VA with the right skills and personality to help you succeed.

No worries! Just let us know, and we’ll quickly match you with someone new. Your satisfaction is our top priority.

You choose how you want to communicate—email, chat, or video calls. We recommend setting clear goals and sharing feedback regularly. Think of your VA as a true partner in your business.

Our VAs are experienced and ready to hit the ground running. A little guidance about your business and preferences helps them deliver their best work.

Your privacy and security are non-negotiable. We use secure platforms, require confidentiality agreements, and follow strict data protection standards.

We offer flexible packages to suit every business:

  • Project-based (short-term support)
  • Part-time (consistent help each month)
  • Full-time (dedicated support for scaling your business)

All pricing is transparent and includes GST. No hidden fees, ever. Contact us for a custom quote!

No upfront fees and no lock-in contracts. You’ll receive a simple monthly invoice, and you only pay for the work completed. Need to pause or stop? Just let us know—no hassle.

  • Free VA recruitment—no extra cost to find your perfect match
  • Free security checks and NDAs for your peace of mind
  • Complimentary website (valued up to$5,000 AUD) for full-time clients
  • We handle payments, HR, and exchange rates—so you can focus on your business
  • Ongoing training for your VA to keep them sharp and up to date

A “Don’t Do List” is your secret weapon for productivity. List the tasks that drain your time, and let your VA handle them—so you can focus on what you do best.

We’re here to help!
Book a free consultation, send us a message, or call us on (07) 4164 6126. Let’s make your business life easier—starting today.

Ready to get started?

Contact us now or book your free trial and discover the Virtual Assistant Team difference!