Feelross Cadavedo – Customer Service Representative, Virtual Assistant

Hi! I am Feelross Cadavedo, but my close friends call me either Penpen or Summer. I am a mother of a 3-year-old daughter. I took my first bachelor’s degree and graduated from Negros Oriental State University, and my second degree from Cebu Normal University.

When I graduated from college last 2014, I honestly still didn’t know what I wanted to do. I didn’t have any visions of what my work setting would be. Nevertheless, BPO companies were emerging in the Philippines, so I applied and started out as a customer service representative in a call centre. I answered calls and emails at the same time. I wasn’t that great at conversing with different people, but it helped me a lot as both my soft and hard skills were enhanced. During those years that I worked in the BPO industry, I really learned a lot. It was my stepping stone to achieving my goals.

After finishing my second degree last 2017, I decided to come back to my town to live with my family again. That’s when the idea of working from home first came to my mind. With only customer service experience, I tried my luck and surprisingly, I got my first WFH job as an email CSR with a little bit of Virtual Assistance. My tasks included taking care of customer emails and messages, processing refunds and replacements, shipping out Amazon and eBay orders via Amazon Multichannel Fulfillment feature, contacting Amazon and eBay for any minor issues with the account, creating daily sales reports, checking inventory, managing product reviews and seller feedback, sending quotations to potential corporate clients, and just anything my client asked me to check on his accounts. I also have a little experience as a trainer training my colleagues and guiding them on how to do the processes.

Professionally, I am a licensed teacher and I honestly envisioned myself in a classroom sharing my knowledge with my students. However, after I had my child last 2019, I realised that working from home has been and will always be the best work setting for me. I always wanted to stay at home and spend my time with my family. After all, this work setup does not make much difference from teaching. Just like a teacher, I share my knowledge with my colleagues. At the same time, I also learn new things from them, my supervisors, and clients.

With my experiences, I have learned so much when it comes to work ethics and attitude towards working alone or with a team in achieving client satisfaction. During those years, I realised that in order for me to grow professionally and be successful, I need to learn new skills and be knowledgeable in any other tasks and fields. With that being said, I will then be able to share my knowledge with other people and my clients.

With my skills and a great attitude towards work, I will make sure to do and offer my best to contribute to the success of my client’s company and to help achieve their goals.

I know I will never be exposed to new ideas if I stay in the same field (BPO) as I always had. Learning never stops, that’s why I always have the hunger to learn new skills and knowledge to help me grow professionally and personally.

For a copy of Feelross’ resume please click here.