Skype is the most popular chat software utilised by many virtual assistants as their main tool for communicating with clients. It is important to make sure that your Skype is working properly in order to have an effective means of communication with your client.

If you’re having problems with your audio, here’s a troubleshooting guide for you to follow:

  1. Make sure you have the latest version of Skype
  2. Check your internet connection. A weak connection may reduce the quality of calls, which may also affect the audio.
  3. Check if your microphone and speakers are working properly. See to is that they’re not blocked or muted. Also, make sure they’re plugged into the right audio sockets.
  4. Update your audio drivers

Checking your Skype audio settings

  1. Go to Tools > Options > Audio Settings
  2. Under the speakers drop-down, choose the playback device that you want to use
  3. Make a test call

Making a test call

  1. In your Skype contact list, look for Skype Test Call or Echo/Sound Test Service. If you can’t find it in your list, try searching for it by typing “echo” in the search box.
  2. Make a call
  3. The sound test will ask you to speak for a short period of time and will play the message back to you.
  4. If you can hear your own voice, it means your audio devices are working properly.
  5. Otherwise, if you’re still having problems with your audio, check your computer settings.

Checking audio settings (Windows)

  1. Go to Start > Control Panel > System and Security
  2. Under System and Security, click the “Find and Fix Problems” and select “Troubleshoot Audio Playback”.
  3. Wait for the system to diagnose and detect the problem
  4. Follow the troubleshooting instructions as prompted by your system

Checking audio settings (Mac)

  1. Go to Apple Menu > System Preferences
  2. Click the “Sounds” and select the “Output” tab
  3. Choose the audio device that you want to use
  4. Adjust the output volume
  5. Reset the PRAM by holding down Command, Option, P and R. Keep holing them down until the computer starts and chimes. Keep them held down until it chimes again, now release the keys. Doing this can fix some sound-related issues.
  6. If your audio is still not working, consider taking your Mac to the Apple store and get your hardware checked.