Irene Joy Lumangyao – Administrative Assistant
I was born in Bacolod City, commonly known as the “city of smile”. Yes, I am proud to say that people in my place always do wear their best smile on their faces and I am confident to say that I am really representing our city, as I always do smile. 🙂
I went to Colegio San Agustin and took a Bachelor of Science in Nursing. Unfortunately, I wasn’t able to finish my course as I fell pregnant with my eldest child. At that time I had to stop studying as I needed to look for ways to fulfill the needs of my kid (of course with the help of my partner). I and my partner went through a lot during that time as we had a family at a very young age.
Now, let us talk about my interests. They include: cooking, reading, music, and sometimes acting (just so you know, I won second place when I joined declamation during my elementary and high school years). Sometimes, I love making desserts for my kids and enjoy watching them eating what I made with love. 🙂
I started my career in 2010 as a Credit Management Consultant (but not in my hometown, just so you know). After 7 months of being away from my kids, I decided to go back to my hometown and continued working as a Customer Service Representative. My first account was SEARS then I was transferred to Billing with a little technical support and everything started from there.
My supervisor chose me to become one of the Subject Matter Experts. After a couple of months, he pushed me to apply as a Team Leader. Luckily, I got the role! That was the goal when I entered BPO industry, and I am so fortunate that even though I wasn’t able to complete my degree, they still gave a chance to prove myself in becoming a good leader to a team. I am enjoying dealing with different people with different personalities. It’s not always easy, but I am happy and confident to say that I’ve been a good leader to my agents.
2015 came and I needed to leave the job and my role, as I needed to be more hands-on with my kids. It was a good thing that one of my friends educated me about “working from home”. I became curious and tried applying to several platforms. Luckily, my first client hired me as their Admin Assistant. I learned a lot and developed my skills because of this opportunity.
I am an upbeat, courteous, customer service oriented person. I am highly persuasive with 4+ years of experience with administrative tasks. I am a well-spoken and outgoing team player equipped with effective problem-solving skills, accustomed to working professionally and efficiently in team-oriented, fast-paced environments. I have demonstrated telephone etiquette along with proven listening skills and strong attention to detail.
My resume goes into more details about my daily job duties and achievements during my tenure as an administrative assistant at two companies. I believe that the bullet points demonstrate that I have the ability to perform major administrative assistant duties, and train others in how to perform this role effectively, should the need arise.