Jane Rose Viñas – Customer Service Representative, Workforce Analyst

Hi! My name is Jane Rose Viñas, a 24-year-old who is currently residing in the Philippines. I have nearly three years of experience in Business Processing and Outsourcing particularly in Healthcare industry/ sector, wherein I am responsible making referrals or request to update the member’s account, helped them with their enrollment and eligibility status, help them reinstate their account and to disenroll as well using PD System tool and by creating an emails to our internal team. Aside from that is we also educate them about their benefits, and assist them with their claim both mail order and retail pharmacy.

As a Member Service Advocate, we also helped them understand their billing invoice/s and other financial obligations. I also have experience as a Customer Service Representative at AT&T, which is one of the biggest and popular telecommunications companies in the US. One of my roles as a customer service in AT&T is to help them with their service problem, technical issues with their mobile phones, and troubleshoot if necessary.

I considered myself as driven, broad-minded and independent, driven because I always do my best to achieve what I set to my mind to, broad-minded because there is a part of me who wants to learn new things and take more challenges where I can grow and improve my skills.

I am independent, because I used to be a working student since Senior High School, I worked as a Tutor to a special child, and a cashier and service at the Restaurant to support my studies. Then after that, I applied as a service crew at McDonald’s, wherein I learned a lot, I learned how to stand on my own, because there were days, most of the time, rather that you will work on your own, because my colleague is also doing their own stuff and responsibilities. I also learned that all people are actually facing something every day, so we should always choose to be kind.

Working as a service crew in the fast food is very hard, yet it was fun, imagine you were with your friends, my college friends in the morning since I went to school in the morning, and went to the restaurant where I worked as a service crew, wherein I will meet and collaborate with other faces of people that has a different stories, although I did not earned so much only enopugh to support me and give little help with my family, I learned a lot and gained a lot of friends.

For a copy of Jane‘s resume, please click here.