Jayne Cris Garcia – Customer Support Specialist

My name is Jayne Cris b. Garcia. I am from the Philippines. I started my career as part of the management team and one of the team leaders after graduating with a bachelor’s degree in business administration, majoring in business economics. I received academic awards and recognition during college since I am putting a lot of effort and dedication into achieving my goals in life. I can assure you that I am good at multitasking because during my 4th year in college, I was able to be a working student. I worked in a fast food chain in our city while working and conducting on-the-job training. It was a great achievement and opportunity for me because it will become a good stepping stone when entering and starting a career.

Like the typical family, my family has a different story to tell; we’ve been in the most challenging part of our lives. That’s why I strive even more and started dreaming bigger. I’m a goal achiever in a way that I can be, and I always make sure I am doing all things in the best way I can be. So after graduation, I easily got a job and worked hard for my family, especially for my mother. I was so happy when I started my career as part of the management team in a fast-paced environment, specifically in food and restaurants. There, I made sure that I provided excellent customer service and delivered customer satisfaction with every transaction and customer experience in the restaurant. I am friendly, approachable, and always willing to help. I enjoyed working with managers and staff and enjoyed dealing with people in a professional manner. I also make sure that we always deliver customer service as per company standards and policies. I made reports at the end of every shift, checking inventories, managing staff and schedules, monitoring sales and expenses, and running reports. I also experienced working overseas as a head waitress with a similar role as providing customer service, but that time was more challenging because our customers were foreigners; they had different cultures, I encountered a language barrier, and the worst was some of them were racist. That time I practiced being adaptable with the environment, other people, and the work itself because it’s way far from the working environment in the Philippines. I became stronger, a goal achiever, and I developed a positive outlook in life. I’ve been thankful for all the challenges.

When I went back to the Philippines after 2 years and 5 months, there I saw opportunities open in different industries. I gained more confidence after all the skills I developed from working overseas. I got a chance to work in the BPO industry. I became a technical support representative assisting US clients and helped them with their technical concerns in the services, like phone, internet, and cable service. I am grateful to be part of that company because I developed my communication skills even better and problem-solving skills. I became more flexible since we were required to work on a shifting schedule and worked on the graveyard shift and during holidays. Being keen and paying attention to detail, actively listening, and showing empathy to the customers makes sure that you understand their concern, but due to uncertainty, our account has been dissolved, and our company decided to lay us off. That’s why I looked for another opportunity and became a telemarketer in a laboratory equipment company here in the Philippines, where I have to do outbound calls to generate leads, especially when the sales team is running a campaign. I am also doing lead generation by sending emails to the clients, but before running the campaign, we have one-on-one briefings with the Sales Team Leader regarding the company products and services that we need to introduce to the clients. I made sure that we understand it clearly and are doing self-study for familiarity with the products and services we are offering. I honed my skills in communication, had little background in sales, and managed the calendar for seminars and training, other company events, presentations, and running campaigns. I also experience managing emails since I am receiving emails from our clients and from our department heads when there are new tasks that need to be accomplished. I learned how to prioritise tasks from urgent to important tasks. I am always grateful for the working environment, and also when the Sales Team Leader is giving me positive feedback for the result of the campaign, and I am proud to say that he even told me that I am the best telemarketer that time.
We use Salesforce in monitoring CRM and doing reports and data entry. We made sure that the client and company details are always up-to-date. And now, I have attended different trainings and learned new courses to hone my skills, and I believe that I am the best fit for the role as a virtual assistant.

For a copy of Jayne’s resume, please click here.