Jim Patrick P. Rosanes – Office Assistant
I am Jim Patrick P. Rosanes.
I am a graduate of Bachelor of Science in Information Technology at National College of Science and Technology. I have acquired valuable experiences during my OJT in a Provincial Information and Communications Technology Office. I handled different kinds of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I also worked on delivering highly complex technical information into terms and concepts that the end-users can readily grasp.
I worked as part of the Office Staff in a Singaporean Company based here in the Philippines. This company mainly operates in the Wood Product Manufacturing sector like wood sculpture, furniture and art objects. My daily tasks were to prepare the housing plans for the production, estimating the stocks of our company, the shifting of manpower and encoding the daily reports coming from the production.
When I started working as an Office Assistant in a Japanese home builders company, I developed my strong problem solving skills, sharpened my ability to manage conflict and deal with demanding individuals. It’s quite challenging to have a daily rotational task where I’m given different tasks every day. Nonetheless, I did enjoy working with the company and I know that I really learned a lot. I learned basic Japanese writing, CAD drafting, and house plan estimation. I even learned how some houses in Japan are built to endure natural calamities, like adding a slider that will go along with the earthquake. Working in this company under pressure gave me a traumatic experience, but I gained a lot of skills and learned a lot of lessons along the way.
The last employer I worked with was in a BPO company. I stayed there for almost 4 years as a Collections Specialist in a Furniture Stores company account, namely Conn’s HomePlus. My daily tasks were to receive payments and post amounts paid to customer accounts, locate and monitor overdue accounts using a variety of automated systems, work with customers to develop a solution that brings their accounts to current status, educate customers on potential solutions, use negotiation techniques necessary to solve the customers’ delinquency status and the most important was to provide highest level of customer service.
However, our clients decided to relocate our account to Pampanga and that was when I was transferred to Sprint account and worked as in Customer Financial Solutions. I decided to take some rest for a few months and now I’m looking for a better opportunity to work home-based as a Virtual Assistant.
For a copy of Jim’s resume please click here.