We are looking for a highly organised and proactive Sales and Operations Coordinator. This role is not a traditional administrative position; you will serve as the operational engine that drives our sales activities, ensures nothing is overlooked, and facilitates collaboration between teams in APAC and the UK.
Key Responsibilities
Sales & CRM Management
- Maintain accurate data in Pipedrive
- Progress deals and track next steps
- Enrich prospect records and document interactions
Sales Coordination
- Prepare pre‑call insights
- Draft follow‑ups within 1 working day
- Schedule and coordinate meetings across time zones
Regional Operations
- Bridge communication between APAC and UK teams
- Ensure smooth customer handovers
- Track and resolve escalations
Inbox & Workflow Management
- Triage the APAC inbox daily
- Convert emails into CRM actions
- Identify opportunities and risks
Reporting & Insights
- Produce weekly regional summaries
- Highlight customer issues, sales activity, and feedback
Event & Lead Management
- Process event leads
- Segment and prepare lists for marketing
- Ensure timely follow‑ups
Process Improvement
- Identify workflow gaps
- Use AI tools to streamline tasks
- Document improvements for scaling
General Operations
- Support travel, logistics, and expenses
- Maintain stakeholder mapping
- Help keep regional operations running smoothly
What Success Looks Like
- CRM is clean, accurate, and reliable
- Sales always knows the next best action
- No leads or tasks fall through the cracks
- Issues are resolved quickly with clear communication
- Processes become faster and more scalable
