Kristie Villeza – Virtual Assistant, IT Support Engineer

Hi, I am Kristie Villeza. You can call me Sheene. I am a single parent to a lovely boy named Phoenix. He is almost 1 year old and very quirky at his age! But I love him, he is my motivation to reach my goals in life. I want him to have a good life and give all the best things in life that he deserves. I graduated with a bachelor’s degree in Information Technology. I love working with technology, as I am a very curious person. I always want to investigate and resolve issues and enjoy the challenges.

My life would not be complete without my fur babies. I also have two male shih tzus. They are brothers and always grumpy for no reason! Their names are Coco and Coby, and they are almost three years old. I can say that these two grumpy dogs are one of the best parts of my life, my emotional support.

I started as an IT admin assistant after graduating. I assist our architects in plotting their schedules, printing their blueprints, and managing our IT department’s stocks and supplies. I do basic remote sessions as well with our employees’ issues such as connecting them to the internet and email exchange. Unable to initialise exchange information, store service, exchange dirty shutdown error, the connection to the Microsoft Exchange Server is unavailable, and unable to open your default email folders.

I learned the hard way in the BPO industry. Working there will push you to your limits in all forms, like handling irate customers. My patience and empathy challenged me while there, but I learned a lot, and that’s what matters to me. I also learned to have emotional intelligence, handle stress, and not take things personally.

Outside of work, I spend my time watching movies and documentaries, CSI, sci-fi, and thrillers. Go out with my friends, and have my me time at a case while reading a self-help book like The Power of our mind and Thoughts.

I am keen on this job because I am eager to embrace new experiences and challenges. I believe that this role will offer me opportunities for growth and development within the company. I am excited about the chance to expand my skills and contribute to the company’s success.

For a copy of Kristie’s resume, please click here.