Mary Lindh S. Briñas – CSR and Senior Analyst
My name is Mary Lindh Brinas and I’m 35 years old. I was born and raised here in the Philippines.
I am an experienced Professional and have 10+ years working in BPO Industry. I started off my career as Sr. Process Executive 9 years ago with HSBC Bank Data Processing Inc., where I performed the full cycle of customer service duties for 4 years. After that, I worked as Sr. Operations Coordinator for 5 years with Capital One Bank where I performed duties as a Subject Matter Expert in all aspects for customer service, month-end close procedures and assisted Operation Managers and Directors to train and develop newly hired and tenured agents.
My last job was with Cognizant Solutions for the largest search engine which is Google where I performed as a Sr. Analyst to assist YouTube TV subscribers with their billing and payment concerns; including troubleshooting with any of their technical difficulties.
Being an experienced professional in customer service, I earned the badge for being an SME (Subject Matter Expert) and have proven data analysis as a problem solver. I am a self-starter thus I have the ability to work from home (or other locations) with minimal oversight to manage multiple projects and deadlines – with no excuses.