Michelle Joy Guiriba – CSR, Sales and Operations Staff
Hi there everyone. I am Michelle Joy Guiriba.
There’s nothing special about my life to report – but I am glad to be surrounded by people I love and treasure the most. And I guess that’s what makes it special. Over a year ago, I decided to work remotely at home because my youngest child was born. I feel like it’s time for me to finally take care of my growing family hands-on. I want to spend each day with them, see them grow up. I know I won’t be able to do this while I am still working outside and I am not in control of my schedule. I just want to be with them day by day.
Prior to that, I worked as a Consultant/Customer Service Representative in a BPO for a year and two months. I sent emails and escalations to the concerned Departments and received and handled incoming calls. Then I decided to leave to be part of another BPO company here in the Philippines, where I worked as a Virtual Assistant (Office Based) handling an Australian Logistics account. I did Data Entry Tasks. I also answered customer’s and the client’s concern via phone and email. Also included in my task list was sending reports to the respective customers and to the client. While working there, when I arrived home, I was doing transcription jobs as my part-time job.
Starting my career as a Virtual Assistant (Home-based) was not easy. It took me months before I landed a job. I felt like giving up and just going back to the corporate world. But I thought I have a goal to achieve and that I want to have a stable career by working remotely at home. Then finally, God answered my prayers. At long last the job I was praying for came, but it didn’t end that well – I was scammed. At first, I felt disappointed, but was not angry with the person involved. I know this is part of the learning experience I had to go through for me to be able to be strong and stand tall.
Then at long last, I was hired as a Social Media Representative handling Facebook Pages specifically. I was answering the customer’s questions and queries regarding their orders, returns and refunds and ETA. I have also worked as an Appointment Setter via LinkedIn. As a Virtual Assistant, I can do Data Entry tasks, Email, and Phone Handling. I can also do Admin Tasks being asked by the client, including being an HR Recruiter. I am familiar with Google Docs, Google Sheets and Google Calendar.
I am a person of integrity. I am hardworking, trustworthy, honest and very flexible when it comes to my job. I am also very driven by goals, enthusiastic and am always hungry for new learning.
Alright, I don’t have much to say now, but I’ll gladly tell you more should you ask me. What else?? I am always here to lend a hand to whoever needs my professional services.
For a copy of Michelle’s resume please click here.