Renzo De Castro – Outbound Sales Representative, Bilingual Customer Service Representative

Hello! My name is Renzo de Castro, but you can call me Enzo—most of my friends do. I’m from Manila, Philippines, and I have studied Bachelor of Science in Information Technology at STI College Fairview,

My career began as a Data Entry Specialist, where I was responsible for proofreading, digitising paper records, and categorising land titles according to their respective provinces. This role honed my data management skills and enhanced my attention to detail.

After a few months, I transitioned into the BPO industry, joining Alliance Telenet Inc. as an Outbound Sales Representative. I worked there for nearly two years, educating clients and offering various loan products, including mortgages, refinancing, student loans, and credit card debt consolidation. Meeting daily sales quotas was challenging, but the supportive work environment made it enjoyable. I built strong relationships with my colleagues, who became like a second family, making it especially difficult for me to leave.

While working as a Bilingual Customer Service Representative, I also pursued my studies at the University of the Philippines, where I focused on becoming certified in the Spanish language. Over the past eight years, I’ve advanced in my career, gaining experience in customer service and training. In addition to assisting clients with financial services such as auto loans, monthly payments, and contract inquiries, I was promoted to Corporate Trainer after one year and four months. In this role, I conduct onboarding sessions, implement company policies, create training materials, schedule client meetings, and oversee final interviews.

These experiences have given me a deep understanding of different cultures, people, and work environments. While I’ve grown significantly, I believe in continuous learning and self-improvement to become the best version of myself.

Outside of work, I prioritise maintaining a healthy work-life balance. I’m a freediver, exploring various provinces in the Philippines to experience their underwater beauty. I also enjoy long drives to relieve stress and am a bookworm, with a particular fondness for the Harry Potter and Percy Jackson series.

For a copy of Renzo’s resume, please click here.