Rona D. Delos Santos – Customer Service Representative

rona-delos-santos-profileHi there 🙂

I was born and raised in the province of Masbate City. When I was 19 years old, I decided to move in Manila to look for a job. I’m a college undergraduate so I don’t really expect companies to hire me. That time, I was really prepared to work as a Maid, Janitress or Service Crew in a restaurant. Then one day my cousin encouraged me to apply for the position of Customer Service Representative in a BPO company in Eastwood Quezon City.

My first job interview was unsuccessful and I’m okay with that. In fact, when I left the recruitment hub, I was laughing at myself because I suck at job interviews but I was also happy because I learned a lot from the interviewer. He was very straightforward and nice. He gave me tips on how to ace the next interview.

After the interview, I decided to go home. While I was walking, a recruiter approached me and asked if I am looking for a job. I said yes and she said that they are currently looking for an applicant for the position of Customer Service Representative. I told her that I don’t have work experience and I’m a college undergraduate, she said that a college degree is not required. She also told me that if I pass the initial interview, I will get free food – and after she said that, my eyes widened. I was really hungry at rona-delos-santos-bondingthat time and I only have 100 pesos in my pocket and I didn’t want to spend it.

I informed the recruiter that I wanted to try the interview so I can get the food. I did my best during the interview and I applied all the techniques that were taught by the previous interviewer. The food was my motivation at that time hahahaha! Kidding aside, I learned that if you really give your best and full dedication you will get the job that you want. I passed the initial and final interview. I worked as a Customer Service Representative in an Online Store (Amazon) for almost a year.

In 2016 I worked as a Customer Service Representative in an Online Money Remittance company and after a year, I was promoted to a Fraud Analyst position. I left my job 5 months ago because I wanted to try working from home. I thought looking for a homebased job is easy but I was wrong. I also thought that having a Fraud Analyst and Customer Service background will speed up the process of my application but it’s also not true. The freelancing industry requires you to have multiple skills. I watched a lot of free tutorials regarding Appointment setting, Bookkeeping and Basic knowledge of Intermediate Excel. I’m still planning to watch for other tutorial videos to upgrade my skills.

Here are some of the skills that I’ve learned:

  • Customer Service
  • Appointment Setting
  • Basic Bookkeeping using Quickbooks
  • Basic knowledge of Intermediate Excel
  • Mitigating Fraud
  • Knowledgeable in KYC Process

I am a reliable person and I’ll do my best to give you an excellent job performance. I also don’t have any attendance issues. I look forward to having the opportunity to work with you in the future.

For a copy of Rona’s resume please click here.