Ronald Raci – Virtual Assistant

Hi, I am Ronald Raci, you can call me Nad, I am 35 years of age and live in Bacoor Cavite. I am a father of two lovely boys. I graduated with a bachelor of science in Information Technology majoring in programming, from Divine Word College of Calapan in Oriental Mindoro. I love reading manga anime online books, playing with my kids, and bonding with my family. I dreamed of entering the world of the BPO industry when I was starting to look for a job. Also working from home is very convenient since I have a family to care for. Working from home is stress-free, cost-saving, time management and hassle-free commuting to work.

I started working in a corporate office from 2016 up to 2018. I worked as a delivery call-out specialist at a telco company in the Philippines. We called our customers to give them information about the delivery date of their purchased handsets and encode or tag the inclusion of the plan they enrolled.

Then year 2018 I resigned from my position because the distance from my home to the office was too far. so I decided to resign from it. After that, the pandemic happened and we needed to stay at home so I tried to apply to the BPO industry. I was hired in the year 2021 as a Senior Associate Ops for Hotel Reservation or Lodging Account temporary working from home setup. We take inbound calls to resolve the customer’s concerns and help them with their problems like booking, cancellation, and refund.

When things started going back to normal, the company decided to bring the agent’s work to the office again and that time I decided to resign because I couldn’t go to the office because it was too far from my home.

By that time year 2022 to 2024, I applied to work as a Virtual Assistant, my task was to call the lead and ask them if they wanted to continue their services on the device and get confirmation from them so that we could continue the service that we offer. working from home gives me a work-life balance, cost-saving and time-saving. I do believe that spending time with families is the best for us while working.

I am eager to learn new things to grow further in my career and unlock new skills, abilities, and knowledge to help me become a better Virtual Assistant. I will not just be a VA but more of a committed partner to your business, Again my name is Ronald, and I am excited to work with you.

For a copy of Ronald’s resume, please click here.