Rosse Anne Capua – Client Support Specialist

VA Rosse Anne CapuaHi, I’m Rosse Anne.

Allow me to share with you a brief story of how amazing and colourful my life is despite all the hardships and roller coaster ride of events I’ve experienced.

I was raised in a family of 5, me being the only girl out of 3 children. My father is a captain for a cargo ship and my mother is a sales woman. They are now already in their senior years but both of them are still working up to this date. With that being said, I guess I got my workaholic traits from both of them. We have a blissful family and we always make sure to get together to bond every now and then.

Growing up was never easy for me. I was bullied at school by other kids and was called names, but that didn’t stop me from improving myself and from believing in what I can achieve. I used that experience to focus more and to finish my studies.

Another major plot twist happened when I was 19. I fell pregnant with my first child while I was still in college. I received different reactions from people as I was still very young. But the judgements inspired me do better in school and to make sure that I would be able to raise my child well. I’m delighted to say he is now a very fine young man; so kind and compassionate towards others.

I entered the BPO industry in 2010 as a customer service representative. My first ever phone call made me cry as the customer was shouting and cursing at me due to the poor service he’d been getting previously. I was honestly traumatised and seriously considered quitting, but with the help and support of my supervisor back then, I was able to turn that event into an excellent customer experience which I provide to every customer I’ve encountered since.

After two years, I sadly had to leave my job as I gave birth to my daughter and decided to focus on her. Then after a year, I gave birth to my youngest son. My ex-husband and I separated before he was born, but that didn’t stop me from making sure I would give my children a happy life even if I had to do it alone. So I went back to the corporate world, and then recently decided to work from home so I can spend more time with my most precious possession – my family.

During my free time, I like going out to parks and playhouses with my kids. Seeing them enjoying life as they grow up takes my breath away. Every sleepless night and sacrifice – big and small – I have endured are all for them! I also like trying out new restaurants and cafes. Eating good food is one of my greatest stress relievers. I’m also a runner and I have been joining running events since 2016. When I’m not in the mood to go out, I just love watching movies at home. Netflix and chill! 🙂

Thank you for reading my story.

If I would be blessed to be a part of your team, you can count on my 100% commitment and my passion towards work and for providing excellent customer experience which I have honed for the last 8 years of working. I believe that success is no accident – it’s hard work, perseverance, and a never-ending willingness to learn.

For a copy of Rosse’s resume please click here.