Quality Assurance

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Marijoy Ong Rosales

Marijoy Ong Rosales - Customer Service Specialist What’s in a name? Joie... * Derived from my real name Marijoy which means “merry” or “joy” * Named after the valedictorian in my sister’s graduating class * Pronounced as “joey”, a baby kangaroo; a modern unisex name My name would mostly sum up the kind of character you could expect from [...]


Cindy P. Icaro

Cindy Icaro - CSR, QA, Recruitment and Marketing I have been in the service industry for over a decade now and I am happy to be of service to everyone. My name is Cindy Icaro. I am 35 years of age; happily married with 2 kids. I’m a graduate of Bachelor of Science in Hotel and Restaurant Management. Right [...]


Jamie Lizares-Santander

Jamie Lizares-Santander - Customer Service I am Jamie Lizares-Santander and I am your partner and your ideal Virtual Assistant. I graduated Bachelor of Science in Nursing in 2007. After successfully passing the Licensure Exam, I entered the BPO Industry. I initially became a Technical Support Representative for Qwest, who works with Broadband connections. After 6 months, I moved to [...]


Paul Calvin J. Yumul

Result-driven Leader, customer-centric professional with 10 years of experience focusing on Operation and People management. Extensive record and proven result in Process improvement, Project execution, Process Implementation, and strategic planning. I started working in the corporate world as an entry-level customer service agent. I got promoted after 9 months to SME (Subject matter Expert) then transferred to the Quality Assurance Team handling new hire certification and on-boarding. After 2 years, I found out that my passion is more on people management. I pursued my passion and landed a Leadership role, handling 16-18 agents making sure that they were well-trained and fully-equipped with a clear direction towards our Team Goal.


Raymond Reyes Del Mundo

Raymond Reyes Del Mundo - CSR and Technician Greetings from a country with the best white sand beaches in the world, the Philippines. My family calls me Mon and my friends call me Moks. Still feeling young at 44 and happily married with my gorgeous wife and an energetic dad to our three boys. I've been working in the [...]