Telemarketing

With a Bachelor of Science in Business Management, I can help your business to grow and succeed. I have experience working with Account Management, Customer Service, Technical Support, Database Management (Zoho CRM), Lead Generation, Sales and Telemarketing. I have excellent communication and listening skills which allows me to build rapport with clients and colleagues.

My goal is to become part of an organisation where I can offer my skills in administrative tasks including research and writing, bookkeeping, sales and working with client. I have clear and professional communication skills in English – both written and verbal. I have great rapport skills which help me to build long-term relationships with customers, colleagues and employers.

I am an experienced Customer Service and Sales Representative in the telecommunications industry. I am polite, empathetic and focused on resolving customer’s issues. I genuinely enjoy connecting with customers, listening to their concerns, making them feel like they are important, and then solving the challenge in the quickest and most efficient way possible.

I have worked in the BPO industry and as a Virtual Assistant, helping clients grow their businesses and achieve their goals. I have also worked as a Sales Operations Administrator for a large IT Company and Customer Service Rep helping in Technical Support. With a Bachelor’s Degree in Psychology (Major in Industrial Psychology) I enjoy connecting with clients – helping to resolve their issues in efficient and effective ways.

I have worked in Sales and Customer Service, and performed Lead Generation for educational facilities and accounting firms. I have updated CRM’s, created Monthly and Weekly newsletters through MailChimp and GetResponse, and also created training documents and videos for the marketing team’s I have worked with.

I began working as a Tele Sales Executive and became one of the Top 5 Executives. I always believed in delivering Quality Sales and was granted awards for my performance. I have worked in processes like Telecom Sales (sold contractual cell phones), Lead Generation, Inbound Customer Service, Upselling, Upgrades, and conducted surveys over the phone.

I have worked in the BPO Industry as a Customer Service Representative, Virtual Assistant, Data Miner and Team Leader. If you make me part of your team, you have my personal promise that I will be committed to helping your business provide excellent customer care and outstanding support.