Vivian Ukwuegbu – Virtual Assistant

Hello, my name is Vivian Ukwuegbu. I’m a virtual assistant from Nigeria. I have over 3 years of experience providing administrative and operational support to businesses and entrepreneurs. I studied Biotechnology at the University of Technology, and I graduated with honors. But unfortunately, after graduation, It was difficult finding a job in my field of study, so I decided to explore other options. I took a course on project management, office administration/management, and customer service. After acquiring these certifications, I was able to get a job and the opportunity to work in various administrative roles.

While working as an administrative assistant and personal assistant, my boss traveled frequently, and whenever she was away, being her personal assistant, I had to do all the necessary tasks and assist her virtually. As someone who puts in her best in her work, to bring out the best results, I went online to learn more on how I can assist my boss virtually and get the best results, and that was how I discovered the world of virtual assistance.

Having a passion for providing top-notch support to clients, I decided to utilise this virtual assistance world. I pursued specialised training and completed a virtual assistant course with ALX Africa and have worked with several clients.

I worked as a customer support specialist, where I developed strong interpersonal skills, I learnt to handle sensitive customer issues with empathy and professionalism. I also developed my ability to multitask, prioritise, and manage high pressure situations with ease while ensuring that my clients receive personalised, top-quality service.

In my role as a virtual assistant, I’ve had the opportunity to work on a wide range of administrative tasks, including email management, scheduling, document preparation, research, data entry, and travel planning. This role helped me to be highly organised, detail-oriented, and able to maintain confidentiality when handling sensitive information. This role also taught me how to handle multiple tasks and prioritise tasks to meet deadlines.

I am experienced in using various tools and applications to streamline my operations and improve efficiency—tools like Google Workspace, which has cloud storage and enables seamless file sharing and collaboration. I use Google Docs for document preparation and editing, Excel for data entering and record-keeping, and Google Slides to prepare presentation slides. I’m also experienced in using project management tools, which I use to track my work progress. I use tools like Trello, Asana, and ClickUp, as well as communication tools like Slack, Zoom, Skype, and Google Meet.

I am flexible, hardworking, reliable and teachable. My high adaptability skills enable me to learn new skills and adapt to new work environments fast.
I’m passionate about working as a virtual assistant, because it gives me an opportunity to support clients from diverse backgrounds while learning from them and expanding my knowledge, skills and experience. I’m excited about the opportunity to gain more knowledge from your team and collaborate with you to streamline your operations. Thank you for taking the time to read my story.

For a copy of Vivian’s resume, please click here.