We are seeking a versatile Website & Marketing Support Specialist to join our team. This role combines website content management, digital marketing support, customer communication, and creative design tasks. The ideal candidate is detail-oriented, tech-savvy, and comfortable handling both technical and customer-facing responsibilities.

Key Responsibilities

1. Website Management (Duda Platform)

  • Add and update website content, including text and images.
  • Adjust image size, position, and text styles for optimal presentation.
  • Create new pages as needed.
  • Apply landing page strategies to maximise conversions.
  • Collaborate on linking AdWords and Meta ads to dedicated offer landing pages for performance tracking.

2. Customer Communication

  • Handle voice-based message taking using a provided script:
  • Deliver a professional greeting.
  • Gather service information from the caller.
  • Reassure the customer that we can help.
  • Apologize that the Client is unavailable and explain he is the best person to assist.
  • Collect detailed contact information, including address.
  • Confirm that the Client will return the call within the hour.
  • Calls are recorded for review and improvement.
  • Clear, neutral accent and professional phone demeanor are essential.
  • Potential to expand into incoming call handling if successful.

3. Creative Support

  • Design YouTube thumbnails for video content.
  • Assist with branding and visual consistency across platforms.
  • Support the launch and growth of a Skool community with engaging visuals.

Qualifications

  • Experience with Duda website builder or similar platforms.
  • Knowledge of landing page optimization strategies.
  • Familiarity with Google AdWords and Meta Ads integration.
  • Strong communication skills with a clear, professional speaking voice.
  • Basic graphic design skills (e.g., Canva, Photoshop, or similar tools).
  • Ability to multitask and adapt to both technical and customer-facing responsibilities.

Preferred Attributes

  • Detail-oriented and organized.
  • Comfortable working independently with minimal supervision.
  • Creative eye for design and branding.