Privacy Policy

Effective Date: January 2025 

At Virtual Assistant Team, we are committed to safeguarding your privacy. Below is a summary of our key privacy practices: 

  • We Collect: Personal and non-personal data for service delivery, website improvement, and analytics. 
  • We Use: Your data responsibly to respond to enquiries, process orders, and enhance security. 
  • We Protect: Data transfers and storage are handled securely, including compliance with the UK GDPR. 
  • Your Rights: You can request access, corrections, erasure, and restrictions under applicable privacy laws. 

For detailed information, please review the full sections below. 

1. Third-Party Notice

Virtual Assistant Team is not affiliated with any company, person, or organisation mentioned on this website (www.virtualassistantteam.com.au). Any references to external businesses, trademarks, or products are for informational purposes only and do not indicate partnerships or endorsements. 

2. Disclaimers

Information provided on this website is accurate as of the date of publication but may change over time. While we strive for accuracy, Virtual Assistant Team is not responsible for errors, omissions, or any loss resulting from reliance on the information provided. 

We do not offer personalised investment, legal, medical, accounting, or other specialised advice. Clients should consult licensed professionals for expert guidance. 

 3. Collection of Personal and Non-Personal Data

  • Personal Data: Includes name, address, phone number, email, IP address, and payment details. 
  • Non-Personal Data: Includes browser type, device identifiers, referring/exit pages, clicks, cookies, and search queries. 

4. Use of Personal Data

We use personal data to: 

  • Provide access to our website and services. 
  • Respond to client enquiries and support requests. 
  • Process orders and payments. 
  • Send newsletters (opt-out available). 
  • Notify users of important updates. 
  • Strengthen website security. 

 5.Use of Non-Personal Data

Non-personal data helps us: 

  • Monitor site traffic and engagement. 
  • Improve website functionality and user experience. 
  • Diagnose technical issues. 

6. Cookies and Tracking Technologies

Virtual Assistant Team uses cookies and similar tracking technologies to enhance your browsing experience. 

Cookies help us: 

  • Remember user preferences. 
  • Improve website functionality and navigation. 
  • Provide analytics for website optimisation. 

You can manage cookie preferences via your browser settings. Disabling cookies may affect website functionality. 

7. Disclosure of Information

Virtual Assistant Team shares limited personal data with trusted third-party vendors for order processing, data management, and analytics. Third parties must comply with strict data protection standards. 

8. Security Measures

We implement organisational and technical safeguards to protect user data. While we take security seriously, clients should also exercise caution when sharing sensitive information online. 

9. Data Transfers & UK GDPR Compliance

Personal data, including information from the EEA and the UK, may be stored and processed in Australia and other jurisdictions with varying privacy laws. Virtual Assistant Team complies with the UK GDPR for UK-based clients to ensure data confidentiality during transfers. 

Under the UK GDPR, users have the right to: 

  • Access their personal data. 
  • Request corrections to inaccurate information. 
  • Restrict data processing for marketing purposes. 
  • Request data portability. 
  • Object to data processing in specific circumstances. 
  • Request erasure of personal data when no longer necessary for processing. 

Before collecting your personal data, we will inform you if we intend to use it for marketing purposes or share it with third parties. 

 10. Complaints

If you have concerns about how your personal data is handled, please contact us first. UK clients may also escalate complaints to the Information Commissioner’s Office (ICO) via https://ico.org.uk/. 

11. Data Retention

Personal data is retained only as long as necessary for business operations and legal compliance. Once the retention period ends, data is securely deleted or anonymised. 

 

  1. Hosting and Data Protection

For clients opting for Virtual Assistant Team’s hosting services, we maintain strict security measures to protect website data from unauthorised access or loss. Contact us for details about hosting privacy protections.