We’re currently looking for an experienced Loan Writer / Parabroker (with Salestrekker & ApplyOnline experience) to join our growing team. This role is ideal for someone with hands-on experience in the Australian mortgage industry who can confidently manage loan applications from submission through to settlement.

MISSION

To support the efficient delivery of lending outcomes by preparing, structuring, and managing loan applications from submission through to settlement, ensuring accuracy, compliance, and a smooth client experience.

REQUIRED EXPERIENCE

  • Previous experience as a Loan Writer, Parabroker, or Mortgage Broker Assistant within the Australian mortgage industry.
  • Hands-on experience using Salestrekker (or Salestrekker 2.0) and ApplyOnline.
  • Strong understanding of the Australian mortgage application process and lender requirements.
  • Ability to manage loan applications from submission through to settlement with minimal supervision.

ACCOUNTABILITIES

Loan Preparation & Submission

  • Collect and verify client financial information and supporting documentation.
  • Prepare loan applications in line with broker/adviser recommendations.
  • Ensure files meet lender and compliance requirements before submission.
  • Structure and input applications into aggregator and lender systems.
  • Package and submit loan applications accurately and efficiently.

Application Management

  • Manage applications from submission through to approval and settlement.
  • Liaise with lenders, BDMs, solicitors, and other stakeholders.
  • Monitor application progress and proactively follow up outstanding items.
  • Resolve issues or delays to keep applications on track.

Client & Stakeholder Support

  • Communicate with clients to obtain documents and provide status updates (as directed).
  • Support the broker/adviser in delivering a smooth and professional client experience.
  • Assist with post-approval and pre-settlement coordination.

Compliance & File Quality

  • Ensure all documentation meets responsible lending and compliance requirements.
  • Maintain accurate and complete client records in CRM and file systems.
  • Follow internal processes and lender guidelines consistently.
  • Identify and escalate risks, discrepancies, or missing information.

Process Improvement

  • Identify inefficiencies in loan processing workflows.
  • Contribute to improving turnaround times and accuracy.
  • Maintain knowledge of lender policies and system updates.

METRICS / OUTCOMES

  • Accuracy and completeness of loan submissions.
  • Application turnaround time (submission → approval → settlement).
  • Minimal rework or resubmissions required by lenders.
  • Compliance and file audit quality.
  • Conversion rate (applications to settlements).
  • Adviser/broker time saved.
  • Smooth, low-stress client experience.