Frequently Asked Questions
At Virtual Assistant Team, we understand how important clarity is when considering Virtual Assistant services. Whether you’re curious about improving communication with your VA or exploring how they can elevate your workflow, we’ve compiled answers to the most common questions we’re asked.
1. Services
Our Virtual Assistants are versatile professionals skilled in a variety of tasks—from administrative support to technical assistance. By delegating to Virtual Assistant Team, you can focus on advancing your business while we handle the details. Wondering how we compare to traditional BPOs or why a Virtual Assistant is a game-changer? This section has all the answers!
Our Virtual Assistants excel in tasks like administrative support, calendar management, social media marketing, content creation, customer service, and more. We match you with the right VA to lighten your workload and boost your productivity.
A Virtual Assistant saves you time and energy by managing tasks that distract you from your priorities. This allows you to focus on growing your organisation or pursuing what matters most, while we take care of the rest seamlessly.
We offer tailored, flexible services that go beyond the one-size-fits-all approach of traditional BPOs. Our VAs are carefully matched to your specific needs, ensuring exceptional attention to detail and a true partnership in your success. With Virtual Assistant Team, you’re more than just a number—you’re a valued client, and your goals matter to us.
2. Trial and Onboarding
Starting with Virtual Assistant Team is stress-free. Our trial and onboarding process ensures you’re matched with the right VA for your needs.
Absolutely. We’re committed to finding the right VA for you. If needed, we’ll work with you to select someone who aligns better with your expectations.
3. Working with Your VA
Building a strong collaboration with your VA is essential for achieving great results. Here’s how to make it work:
4. Fees and Payments
Our pricing is designed to offer flexibility and fairness, reflecting the expertise of our Virtual Assistants.
Pricing Option | Features | Average Price (AUD) |
Project-Based | 10-hour blocks for short-term tasks | $165 |
Ongoing Part-time Engagement | 80 hours/month for consistent support | $660 |
Ongoing Full-time Engagement | 160 hours/month for scaling your business | $1,100 |
The rates listed above are averages; the final cost depends on several factors:
- The VA’s expected fee for service, reflecting their expertise and experience.
- The scope and complexity of tasks, particularly for specialised roles like paraplanners or graphic designers.
The 13th-month payment is a customary practice in regions like the Philippines, where employees receive an additional month’s pay at the end of the year. At Virtual Assistant Team, this payment is:
- Invoiced separately in December.
- Calculated on a pro-rata basis, ensuring fairness based on the months worked during the year.
It’s part of our commitment to recognising and rewarding the dedication of our Virtual Assistants, while ensuring full transparency for our clients.
At Virtual Assistant Team, we prioritise transparency and simplicity:
- No Upfront Fees: You begin your journey with a Virtual Assistant risk-free—without any upfront payment.
- No Lock-In Contracts: Flexibility is key. If your needs evolve, you can stop the service at any time, paying only for work already completed.
- Post-Pay System: Invoices are sent on the 17th of each month, covering completed tasks, including an estimate for the last few days of the month. Payments are due by the 25th, ensuring a smooth and hassle-free process.
Key Takeaway: Transparent pricing and billing allow you to focus on growth without worrying about hidden fees or rigid contracts.
5. Additional Benefits
At Virtual Assistant Team, we don’t just provide exceptional VAs—we offer unique perks that make your experience even better.
Here’s what sets us apart:
- No-Cost Recruitment and Access: Browse VA profiles and let our team find your perfect match—at no cost.
- Free Security Checks: We include legal compliance and professional NDAs to safeguard your interests.
- Free Website Offer: Hire a full-time VA and receive a premium website valued up to $5,000 AUD.
- Managed VA Services: Payroll, HR, and exchange rates are all handled by us—so you can focus on what matters.
- Ongoing Training and Support: From private training sessions to webinars, your VA stays up-to-date and ready to deliver exceptional results.