We’re looking for a friendly, reliable Customer Service Assistant to help an automotive parts business stay in touch with customers — following up on quotes, checking in after purchases, and answering everyday questions. This is a relationship-focused role, not a hard-sales role. The goal is to be genuinely helpful.
Key Responsibilities
Customer Calls & Communication
- Make outbound calls to customers about quotes, orders, and general follow-ups
- Speak in a clear, friendly, professional tone
- Answer basic questions about products (e.g., tow bars, bull bars) in simple, easy-to-understand language
Quote Follow-Up
- Follow up with customers after a quote is sent — check they received it, answer questions, and see if they need more time or information
- Keep track of who’s been contacted and what the next step is
- Support customers through their decision at their own pace, without pressuring them to close
Customer Care After Purchase
- Check in with customers after a purchase or service is completed
- Make sure they’re happy with the result and ask if they need anything else
- Build the kind of relationship that turns a one-time buyer into a repeat customer or someone who refers others
Admin & Records
- Keep organised notes on calls, follow-ups, and customer responses
- Provide daily updates so the team can see progress
What We’re Looking For
- Clear, neutral English accent that’s easy for Australian customers to understand
- Confident, natural phone manner (not overly scripted or “rehearsed”)
- Experience in customer service, call handling, or phone-based follow-up
- Comfortable making outbound calls and staying in touch without being pushy
- Patient, empathetic approach — especially when customers have concerns about price
- Reliable, independent, and organised
- Basic familiarity with cars or automotive parts
Nice to Have
- Previous experience working with Australian or New Zealand clients
- Experience in sales support or upselling
