General Help Desk IT VA
General Help Desk IT VA
Full-time
AEST (Australian Eastern Standard Time)
- Providing assistance to customers who experience technical problems. Most commonly, this involves either telephone or online communication.
- Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone
- Identifying effective solutions and offering explanations to customers and employees
- Recording events, concerns, and issues and updating case queries and customer statuses
- Suggesting improvements for future cases
- Training end-users to use new systems and programs
- Backing up, updating, and maintaining networks
- PC cleaning, repair, and maintenance
Skills Required
- Has previous IT experience
- Excellent communication skills
- Reliable
VAT2022-03-03T11:32:14+10:00
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