• Providing assistance to customers who experience technical problems. Most commonly, this involves either telephone or online communication.
  • Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone
  • Identifying effective solutions and offering explanations to customers and employees
  • Recording events, concerns, and issues and updating case queries and customer statuses
  • Suggesting improvements for future cases
  • Training end-users to use new systems and programs
  • Backing up, updating, and maintaining networks
  • PC cleaning, repair, and maintenance