Anthea Norain Bermudez – CSR and Document Reviewer

anthea-bermudez-profileHi, I’m Anthea Norain S. Bermudez – 25 years of age and I live in the southern part of the Philippines. I am a graduating student at the University of Mindanao but due to this pandemic, I can’t continue the remaining semester of my studies. I have 1 year and three months of work experience.

I was a document reviewer for a transportation account in Alorica Davao. My task there was to approve/reject applicant driver documents for driver applicants. I had to verify each document that meets the standard required for each state in which the driver is applying for. I also documented each approved and rejected driver profile. I would also email driver applicants and explain the specific requirements needed for them to get approved. I handled basic troubleshooting for software updates and tool upgrades and after 11 months of staying in the company, I decided to leave. After a few months, I worked again with another BPO company.

I was an account associate for a telecommunications account in VXI holdings Davao. During my stay in VXI, I was assigned to respond to customer queries about the services, equipment, promotions, roaming, and billings. I also handled customer requests for payments, activations, upgrades, and other services. I enhanced customer retention and satisfaction by providing outstanding and prompt customer services and also maintain up-to-date knowledge about our products and services. I had to understand customer needs and recommend appropriate products and rate plans, address and resolve customer concerns promptly. We also handled large volumes of calls every day.

With my experience, I have developed proficient typing skills, computer skills, and knowledge of relevant software packages. I also know about basic literacy and organisational abilities. With my experience, I have acquired good communication skills, both written and verbal, a polite phone manner and good customer service skills. I am also well versed in different environments.

My skills include knowledge with tools such as CRM, Zendesk, Avaya Phone, Rio, Microsoft tools, Google sheets, Google hangouts, and Slack.

Backed by my superior communication and multitasking capabilities, I excel at providing exceptional off-site support and generating optimal productivity and success for businesses.

I believe I could be a valuable asset to you as an A/R representative with my superior communication and multitasking capabilities. I excel at providing exceptional off-site support and generating optimal productivity and success for businesses. I grew professionally where I can adapt and adjust rapidly in a fast-paced environment. I believe I am competent enough to be part of your company. I hope you consider my application.

For a copy of Anthea’s resume please click here.