Christian Hermoso – Customer Service Representative, Outbound Sales Agent

Three years ago, I stepped into the world of BPO nervous but determined. My first role? An Outbound Sales Agent. Having 500 plus calls, rejections, and the constant sound of “Not interested.” At first, it stung, but soon, I learned the game. Sales wasn’t just about talking; it was about listening, timing, and knowing when to push or pull back.

I climbed the ladder, moving into Appointment Setter. This was a whole new battlefield. Targets loomed over me like storm clouds, but with every sale closed, I felt the rush. There were days I doubted myself, questioning if I could keep up with the relentless pressure. But I kept pushing, kept learning, and most importantly kept closing.

Then came Customer Service, the ultimate test of patience. Dealing with irate customers, handling impossible requests, and turning complaints into solutions. It was no longer about selling but about saving saving accounts, saving reputations, and sometimes, saving my own sanity. This role taught me empathy, resilience, and how to keep my cool when everything was on fire.

After gaining solid experience in BPO, I took a bold step freelancing. No scripts, no supervisors, just me and my skills. I dived into marketing, helping businesses extend their reach, generate leads, and build brand authority. The freedom was exhilarating, but the responsibility was immense. Every project was a new challenge, and every client had different expectations. But I thrived, adapting to different industries and mastering digital strategies.

Three years of grinding, learning, and evolving. From a headset-wearing call center rep to a self-driven freelancer. I’ve faced rejection, celebrated wins, and grown in ways I never imagined. The journey is far from over, but one thing is certain, whether in sales, marketing, or customer service, success is all about connection. Connecting with customers, with businesses, and with the ever-changing digital landscape.

For a copy of Christian’s resume, please click here.