Leiron B. Donesa – IT Specialist

Good Day, my name is Leiron Donesa. My family came to Iloilo when I was about 4 years old. My father is a college professor and my mother is a dentist. Being the eldest of 4 children naturally comes with expectations. As far as I can remember, I was always taught to be responsible and accountable, especially for my younger siblings.

I was never one to seek attention. As a matter of fact, I liked it whenever my younger siblings were the center of attention because for me it means I’m free to do whatever I want.

I started working as a Freelancer right after college where I accepted editing jobs. I’m not going to lie. It was hard at first because I lacked the experience. But I did not give up. I had my “break” when my uncle who lives is Canada hired me to create a fully responsive website for their business. The project lasted for 3 months or so and what I really liked about that is I created the whole website from scratch – and from scratch I mean, I coded everything and I know it’s not a new thing but it was for me and the experience was amazing. I was able to build not only confidence in my skills but more than anything else, have a stronger desire to learn new things that are outside of my comfort zone.

I was already a Freelancer for more than 3 years when suddenly I had the desire to find a job that is more stable, structured and offers career progression. That is when I applied for my first BPO company. The job title is “Qualification Analyst”, and the majority of the tasks is to qualify documents and outbound calls. Even though I was a newbie in the industry, my desire to learn and explore new things allowed me to be promoted as a Subject Matter Expert. Unfortunately, due to errors in the management, word in the office got out that the clients would soon back out. Some chose to remain and be re-profiled for another account. As for me, I took that opportunity to submit my resignation. I took a couple of weeks of vacation then I applied to what would be my second BPO company. The difference was that this one was pure Inbound and day shift since I was endorsed to an Australian Account.

I have learned a lot of things over the years. I firmly believe that “there is no one way to do things”. I am a fan of “thinking outside of the box”. I believe that one can always find a solution as long as they are willing to see the bigger picture. I totally agree that Reliability is one of the most important, if not the most important, attribute not only to being a Virtual Assistant but in every walk of life – “Everything can be worked out. But you have to be there to work it out”.

For a copy of Leiron’s resume please click here.