Maristela D. Sagun – CSR and Nurse

maristela-de-guzman-sagun-formalGood day!

To be honest, I actually don’t like telling stories about myself. I consider myself a fairly private person. I am not used to sharing bits and pieces of my life with other people. Just thinking about the person on the other side of the screen reading this right now makes me rather uncomfortable. But since I have the personality “to go with the flow”, here goes nothing.

I was born and raised in the “City of Gentle People” called Dumaguete City. It is situated in Negros Oriental, Philippines. I’m the youngest of the 3 siblings. Growing up in a not well-off family made me develop my core values. These are caring, understanding, knowledge, communication, and dedication and these values help me go through my day-to-day living.


Ever since I was a kid, it has always been my passion to help people especially those who are need. It always makes my heart full when people thank me for helping them.


You can’t show care if you don’t treat people with respect, dignity, empathy, understanding. Through this, I was able to finish my Bachelor’s Degree in Nursing, got my license and practiced my profession. Working as a nurse demands understanding and compassion for the people under your care.


As the saying goes, “Knowledge is power.” And it can only be achieved through continuous practice, devotion, and patience. Before I got my nursing license, I attended a number of trainings to be part of the BPO industry. I was able to get a position as a tier 1 CSR where I handled calls about the company’s services as well providing technical support. A few months after, I got promoted to tier 2 where I handled “sup calls” wherein customers ask for a supervisor. I also handled billing issues. Although I graduated with a BSN degree, it did not stop me from learning new things and acquire more skills.


When I was a child, I was really a shy person because I don’t like talking to people. Sometimes, I run away from the crowd and I have stage fright. But I managed to conquer this when my parents would ask me to enroll myself in school, pay the bills or watch over our store; although they provide the money for the enrollment fee and bills. For me, communication is key to having a successful life.


Without commitment and hard work, a person will never be successful in life. Once I stay committed to a job, I do it wholeheartedly.

I just got married this year. My husband is a thousand miles away from me since he is working abroad. At the moment, I live with my parents who are now a bit old and need attending to. Being a Virtual Assistant allows me to stay at home and take care of them while I work.

As of now, I don’t have any specialisation as a Virtual Assistant yet, but one thing is for sure, my core values will get me through anything.

For a copy of Maristela’s resume please click here.