Mylene Astorga – Customer Service Specialist

Hi there! My name is Mylene Astorga.

I currently live in Valenzuela, Metro Manila. I was born in the province of Samar. I am the eldest with two siblings. I was raised by my grandparents in a simple way of living but my childhood was filled with joy and happiness. At an early age, I experienced hardships and difficulties and I’m proud to say that I finished college despite poverty. My grandma taught me to be humble, and live with integrity and honesty. I carry these values in my heart.

I have a degree in Bachelor of Science in Accountancy. I wasn’t able to practice my course though because most of my job experience is in BPO. Working in the corporate world is fun and exciting because you get to meet people from all walks of life and learn from them.

My first job was a Cashier in an appliance center in Samar and I moved to Cebu. I worked as an Audit Representative for two years in an enterprise. When my grandfather was diagnosed with cancer, I looked for a much better opportunity to help the family with finances for medication. I landed a job in the BPO industry as a Customer Service Representative. I have worked in several companies in various lines of business like Telco, printer products, brokerage, and moving home. I handled billing, technical, financial and performed a case management role (inbound and outbound calls). Customer service has a wide range of scope. You need be resilient enough to cope with a stressful and pressured environment, and multitasking is definitely a must have.

In 2017, I moved here to Manila to stay close to my parents and siblings. I got a job with an Australian Telco account as a Customer Service Representative. I also met my partner and fell pregnant with my first child. When I became a mum, it was a struggle balancing work and family because I needed to travel long hours to get to work on time, and then get home late. Due to the long commute and heavy traffic, I have decided to work at home to spend more time with my family, especially with my 1 year old daughter.

I have just started my journey as a VA. I want to pursue my career and grow professionally while at home. As a first step, I took a freelancing course to learn and equip myself for this job. As a newbie, I know there’s still a lot to learn – and I’m very positive about it. I’m also watching videos as self-training to guide me through. I’m a self starter, fast learner and proactive. I have excellent communication skills, can multitask well, am organised, a good problem-solver and I can manage time efficiently.

I might be the next VA you’re looking for! If you hire me, I will be a valuable asset to your company. I can perform a wide range of tasks such as data entry, transcription, social media management, email management and customer service. I’m always driven to deliver exceptional results and will strive hard to meet your expectations. I will be your back-end / admin support so you can focus on growing your business.

Thank you for reading.

For a copy of Mylene’s resume please click here.