I am a Customer Care Specialist who has developed the ability to effectively resolve customer issues within a single phone call. I have advanced research skills and I have been responsible for training other agents in a call centre environment.
I have experience in the BPO industry for almost three years as a Technical Support Representative and a Customer Service Specialist. I have experience with irate callers, passive callers and learned how to respond to them appropriately and resolve their concerns as accurately as possible.
I am an Search Engine Optimisation (SEO) Specialist with experience designing WordPress websites. I also have experience in Customer Service and and Encoding. I am good with problem solving, Microsoft apps, and I am trustworthy and reliable.