Jerson Sajonas Acosta – Customer Care Representative

jerson-acosta-profileHi, Good day! My name is Jerson Acosta and you can call me by my first name.

I’m 25 years old and a secondary graduate. A lot of people ask why I didn’t reach the college level and I always answer them that we really couldn’t afford it. Although, I really wanted to finish my education, I didn’t want my mom to suffer a lot just to send me to college. By then I had started looking for a job anyway.

I started as one of the maintenance personnel at a major mall in Baguio City. Then, I worked as a Merchandiser, to a package counter personnel and even as a stock clerk. One day, I met up with one of my friends who was working as a call center agent during that time and she said why not try call center. So, I thought about – many times! – and finally decided to try applying. At first, I was rejected due to being a non-degree holder but I didn’t give up and I joined some of the free courses offered to enhance my English communication skills. After that, I tried again to apply to one of the call center companies in Baguio City and luckily I was accepted.

I’ve worked as a customer service representative for more than 4 years and during that period, I was able to meet a lot of people and made some acquaintances. I was also part of the Learning Team as a training facilitator during the company’s ramping season. I joined the leadership training that was conducted by a Senior Learning Manager where I was to learn a lot of things, especially about handling a team.

jerson-acosta-by-the-parkI handled two batches for Voice/Chat and Email LOB’s (line of busine