Operation Manager

Elmera is a committed and adaptable freelance virtual assistant, armed with seven years of extensive experience in administrative support and project management.

I took up Bachelor of Science in Computer Science (BSCS) and has been working in the BPO industry since 2011. I have experience in Sales and Online Listing.

I am great with collaborations and dedicated to growing my skills to assist you within your industry. I have a Bachelor of Science in Commerce Major in Business Management and I know I will be a great asset to your team. I have training in coaching and leadership and I am experienced with management, quality assurance, and marketing.

I am committed to providing world-class customer service to clients. I have worked as a CSR as well as supervised a team of telemarketers in a call centre environment. I have assisted in resolving countless numbers of customer complaints and conducted in-house meetings and teleconferences.

I am a self-taught Virtual Assistant with a strong skill set that includes accounts payable and receivable, MYOB, data entry, sales and marketing, producing business documents for export, and assisting with the planning of various events.

I have a Bachelor of Science in Business Administration major in Marketing. And my life has been amazing! I have worked with international non-government and humanitarian organisation over the globe. I have developed skills in office management, procurement, logistics, HR, finance, IT and security. You’ll discover I am ethical, passionate, and love working with people – helping them to be the best they can be.

I have worked as an Operations Supervisor, and more recently as a Virtual Assistant. The range of my tasks and projects has varied over my career to include processing payments for customers, organising workflow for employees, and resolving complaints. I have been an ESL Teacher, so you can rest easy that my English is fluent and I am patient, competent and friendly. I have also spent time as a Marketing Associate and Customer Care Specialist.

I have a Bachelor of Science in Commerce – Major in Finance Management Accounting. I have worked as a Credit and Collection Officer, preparing billings and reports. I have also worked as an Administrative Assistant, cold calling clients and setting appointments as well as preparing quotes and tenders.