Victoria Apale – Social Media Manager, Customer Service

victoria-rey-macaslang-apale-vaI am born an Aquarius, and one thing that makes us Aquarians happy is helping others. As a General VA, I am happy whenever my client has more free time to focus on more important matters and not worry about their business, because I’ve got them covered!

With that being said, having me would make your life easier. I sometimes tend to forget things because I have a Chemo Brain (I am a Cancer Thriver) but don’t worry; I am highly organised. I put all things and tasks into the calendar, and as an extra measure, I put an alarm in my phone too.

I’d love to be of service so you don’t need to worry if I speak with your clients or associates, I can handle them well and with care.

I am persistent and I’ll do anything to make my goals happen. Deadlines? I eat them up!

My experience in the following fields listed below made me one of the best employees because of my great work ethic:

I was in Freelance Writing for 10 years, 5 years in the BPO Industry as a Telephone Banker/Customer Service Representative, 1 year in Social Media Management, and now a General VA!

And these are the things I can offer you and your business:

  • Prepare sales and inventory reports
  • Provide customer service for business partners and clients
  • Creating business social media profiles
  • Interacting with audiences on different social media channels (including FB and IG)
  • Creating content and images for posts
  • Replying to comments on all social media channels
  • Creating and researching hashtags
  • Sending follow-up messages for clients and business partners
  • victoria-rey-macaslang-apale-vaExperience with Google Docs, Google Sheets, and Google Keep
  • Excellent phone, email, and instant messaging communication skills

SKILLS

  • Excellent Oral and Written Communication Skills
  • Content Writing
  • Online Research
  • Accurate Data Entry
  • Superb Proofreading and Editing
  • Excellent Customer Service Skills
  • Reliable Administrative Skills

BTW, I love cats and teddy bears. If you love them too we’ll surely get along.

For a copy of Victoria’s resume please click here. For her portfolio please click here.