Bret Axl Loraya – Customer Service Specialist
I’m 26 years old. I love reading lots of books and watching meaningful movies, and by doing this I learned to understand and speak English well. This skill really helped me when I applied as a CSR. I should mention that the compay was amazed at my English skills because I’m just a high school graduate. They assumed I must have graduated in college because of my conversational skills!
I have over 2 years of professional experience as a Customer Service Representative in the BPO Industry. I experienced dealing with different customers who were angry, frustrated, worried and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow. I’ve demonstrated success in responding to customer’s telephone, email and chat queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer’s concern without lacking empathy.
As an aspiring Virtual Assistant ready to work full time with little to no supervision with my experience working in a BPO Industry that has given me a range of practical capabilities that will meet the needs of this role. I believe that doing what you love will make you become successful and I am telling you now that I would “love” to grow with you. I am very confident that I can accomplish each task that is given to me because I value time and I always make sure that everything is organised so that I can perform the tasks smoothly and easily. I am also proud to be a Learner, able to grasp new concepts quickly and efficiently.
I know that I will be great fit because I have technical skills to help you and your business and my motivation to maintain a good relationship with you will make me more conscientious. My determination combined with my knowledge, experiences and skills in this field of work will enable me to extend help and contribute to the growth and success of your business.
I look forward to hearing from you soon and discuss with you what I can do to contribute to the growth and success of your business!
For a copy of Bret’s resume please click here.