Harry Vincent Caraig – Customer Service Representative

My name is Harry Vincent Caraig. I have extensive experience in both BPO and non-BPO industries, handling phone, email, and chat support for non-life insurance inquiries, billing concerns, and general customer assistance. My responsibilities have included resolving client issues, supporting fellow agents, and documenting key customer interactions for management review.

Additionally, through Upwork, I have worked as a research assistant, lead appointment setter, and virtual assistant for a U.S.-based company. I managed phone and email support, scheduled student classes, and performed administrative tasks efficiently.

I am equipped with both a laptop and a desktop, supported by a stable internet connection. My proficiency includes:
  Verbal and written English communication
Typing speed of 75 WPM with 100% accuracy
Expertise in Zendesk and Google Suite
Availability for shifting schedules, weekends, holidays, and overtime

I am eager to contribute my skills and dedication to your team and am available to start immediately. I believe that with passion, perseverance, and a willingness to learn, one can master any craft.

I look forward to the opportunity to discuss how I can be a valuable addition to your company. Thank you for your time and consideration.

For a copy of Harry’s resume, please click here.