Kevin Macharia – Customer Service Officer

Hi, I’m Kevin Macharia, and my journey has been a beautiful blend of challenges, growth, and determination. I grew up in Nairobi, where the vivid street scenes, the hum of everyday life, and the rich tapestry of cultures have always inspired me. As the fourth child in a bustling family, I learned early on the significance of perseverance, empathy, and teamwork.

My academic adventure began at the University of Nairobi, where I earned a Bachelor’s degree in Economics. I was fascinated by numbers and the stories they could tell, leading me to pursue further studies at Jomo Kenyatta University, where I completed a Postgraduate Diploma in Tax Administration. Each step in my education equipped me with the tools necessary to navigate the complexities of the financial world.

After my studies, I was fortunate enough to gain hands-on experience through various internships. One of my first experiences was at the Commission for University Education, where I dived into the analytical side of educational programs. I had the opportunity to analyse and evaluate accredited programs, reinforcing my interest in metrics and evaluation. This analytical prowess became invaluable during my time at Mtax Limited Auditing Firm, where I engaged with financial statements, reconciliations, and the intricacies of tax returns. I thrived in the details, ensuring compliance while helping clients adjust to the regulatory landscape.

In October 2021, I embarked on a new chapter as a Customer Service Officer for the Nairobi City County Government. This role highlighted my problem-solving skills as I addressed billing inquiries and provided taxpayer assistance. I found joy in helping business owners navigate the licensing process, crafting solutions that fit their needs and supporting the vibrant entrepreneurial spirit of Nairobi. Engaging with the community revitalised my passion for service, reminding me of the direct impact I could make in people’s lives.

I have also been a freelance legal transcriptionist from 2022 to date. I have majorly transcribed legal files such as Examinations under Oaths, Depositions, trials, and legal assemblies. Also, I have done medical transcription and general transcription for different clients across the globe.

Throughout this journey, I’ve embraced the power of collaboration and effective communication, striving to foster positive relationships with colleagues and clients alike. My experiences have reinforced a belief that no matter the hurdle, an open mind and adaptability can pave the way to success.

In 2024, I took a pivotal step in my career by completing the ALX Microsoft Virtual Assistant Certificate. This training refined my project management skills and introduced me to essential virtual assistant tools, allowing me to grow and evolve in a fast-paced digital world. My diverse skill set—ranging from accounting and analytical thinking to excellent customer service—has enabled me to thrive in various situations.

Life has taught me that accomplishments are not solely defined by titles or positions; the everyday moments spent bettering oneself and uplifting others are what truly matter. I understand the delicate balance of professional ambitions and personal responsibilities, and I strive to weave both into my life.

As I look towards the future, my mission is to continue expanding my horizons, honing my skills, and leveraging opportunities to become a more impactful professional. I aspire to make meaningful contributions to my community while nurturing my personal growth. Every day is another chance to learn, connect, and inspire—an endless journey worth embarking on.

For a copy of Kevin’s resume, please click here.