Krystle Yris Pearl Sazon – CSR and Helpdesk

krystle-sazon-profileHi! I’m Krystle Yris Pearl Sazon. Since I have a very long name, my high school classmates decided to give me the shortest nickname ever, “Y”. Born, raised, and living here in the Philippines, I am a mother of three kids.

I am a college undergraduate in Information Technology. When I was in high school, we found out that my mum had a tumor in her skull. Because of that, she was forced to resign from work (she was a nurse in Jeddah, Saudi Arabia). After that, my uncle was the one who supported my studies. When I graduated high school, I was not allowed to pick a course that I wanted. I was only given two choices, either to become a nurse or an IT. I was not decided yet on what to take. So I just went with Information Technology.

When I was younger, I was very passionate about playing volleyball. I play everyday, do training, and teach kids to play. I focused on playing volleyball and being in a team rather than studying. When I knew that semester that I failed, I told my mother that I wanted to stop studying for a year and wanted to look for a job to somehow help her financially. My mother agreed. I have a lot of friends who work in the BPO industry and I was quite confident in communicating in English. I decided to give it a try. Luckily, I was hired and that started my BPO industry experience.

I have handled different lines of businesses (Technical Support for Toshiba and Clearwire, Help Desk representative for website for United Health Care, Appointment setter for A1 Solar, Research Analyst for Harte Hanks, Customer Service for Tripadvisor and Sprint). In the first few months of my BPO career, I honestly took my job for granted. I was coming in to work late, or I didn’t even go to work at all… until I became pregnant at the age of 23. The father of my firstborn left us and has not supported us ever since. And with that, I learned to appreciate the work that is given to me no matter how small it is.

Then, I met my current partner in one of the companies I’ve worked with. We were Appointment Setters then. I was about to be promoted as a trainer however, we found out that I was pregnant with my 2nd child and it was a delicate pregnancy and my OB-GYN did not give me a fit to work clearance so I was forced to resign from work. I took the time to rest and take care of myself and my baby. After 2 years, I decided to go back to work (my 2nd child was already 1 year old then). I was hired as a Customer Service Representative for Tripadvisor Vacation Rental. Then, I got pregnant and risked the life of my youngest (we had 3 ultrasounds that he doesn’t have a heartbeat). So again, I decided to resign from work. After I gave birth, I got postpartum depression and wanted to work so that I could divert my attention to other things. I was hired as a help desk representative. Everything was good, the pay was great, my colleagues and bosses are kind and considerate until one day we had an issue with the nanny that we hired (she was physically hurting my children). Afraid that it would happen again to my kids, I decided to just stay at home and take care of them, and just look for home based work.

I am thankful for the BPO industry as I have learned to communicate better, multi-task without compromising the quality of my work, be patient, empathetic, krystle-sazon-bondingcalm, and most importantly, being professional. I learned to socialise with different people.

Now, that I am an online freelancer, I took project-based tasks from other clients, gathering information, inputting data into the database, transcribing audio to word file. I learned to be flexible. I learned that the only constant thing is change, so we need to be open-minded in learning new things to evolve and be better.

I’m looking forward to working with you. I may be a newbie in this industry but I will do my best to prove that I can also be an asset to your company.

For a copy of Krystle’s resume please click here.