Nigel Hanz Faelnar – Virtual Assistant

Hi, I’m Nigel Hanz Faelnar, and you can call me Nigel. I’ve spent over four years as a Virtual Assistant, but my journey here wasn’t something I always planned. I graduated with a degree in Culinary Arts and started my career in kitchen operations. However, life often leads us to unexpected places, and when the opportunity to work from home came along, I took the leap—and it’s been one of the best decisions I’ve made.

As a Virtual Assistant, I’ve built a strong foundation in various areas. I began by supporting real estate clients, managing administrative tasks, client communications, and scheduling. Over time, I expanded my skills, becoming proficient in email and chat support systems like Zendesk and Intercom, consistently achieving a 95% customer satisfaction rate. I’ve also developed content creation skills using Canva and handled course development with tools like Axcelerate and Google Suite. Whether it’s social media management, backend support, or operations, I adapt quickly to new challenges and industries.

Beyond work, my hobbies—photography, hiking, basketball, and arts—keep me grounded and enhance my performance. Photography sharpens my attention to detail, while hiking builds my resilience and ability to pace myself. Basketball strengthens my teamwork skills, and my love for the arts nurtures creativity in solving problems. These passions help me approach tasks with fresh perspectives and maintain a strong work-life balance.

One thing I pride myself on is doing the extra 10%. I believe in going above and beyond in everything I do, and that extends to the smallest of details—I’m the type of person who will “pick up random dirt on the floor” as I walk by because I can’t ignore things that need to be done. This mindset of always striving to add value reflects my commitment to excellence, no matter the task.

Working from home has allowed me to build a fulfilling career while being present for my family. I’m excited to keep growing, learning, and bringing that extra 10% to everything I do.

For a copy of Nigel’s resume, please click here.