Venus Pacomo – Administrative Assistant
Hi! My name is Venus Pacomo, but you can call me Vee. I am 25 years old and currently residing in Cebu, specifically here in Minglanilla. I took up Bachelor of Tourism Management at Cebu Normal University in 2015.
After graduation, I got accepted as a Customer Service Representative in Teleperformance. I always get a huge amount of personal satisfaction from helping resolve delivery issues for customers, serving as a friendly human face for the business, and working with them to find the optimal solution.
I also became a Concierge at Calyx Residences where I excelled in a front desk support role, greeting guests, recommending local restaurants and attractions, ensuring that guests are checked in and out correctly, and storing luggage as needed.
I also have the experience of being a Travel Specialist and possess two years of experience as a Virtual Assistant in an Australian travel agency. I provide several services for my Australian clients including document preparation, maintaining files, record keeping, creating invoices, and handling payment dues. I am proud to say that I was also awarded as one of the top performers.
I am also familiar with the following tools and adapt quickly to new programs:
• Australia and New Zealand Banking Group (ANZ)
• Google (Search, Maps, Gmail, Drive, Calendar, Docs, Sheets, and Hangouts)
• Microsoft Office (Word, Excel, Outlook and Sharepoint)
I am highly organised. I like to keep a clean workspace and create a logical filing method so I’m always able to find what I need. I find this increases efficiency and helps the rest of the team stay on track, too. I practice open and honest communication. I always make sure to do the right thing and adhere to company policies and procedures, knowing that nobody’s going to know whether I did it or not. I also take responsibility for my actions and when things go wrong I don’t look to outside forces to blame, rather I’m someone who looks at where I can improve upon the next time around.
I love to travel during my spare time. Learning is one of the reasons why I love to travel. I want to experience something unfamiliar and leave with new skills or knowledge. It also helps me expand my perspective. Meeting people from other places will show you that your world view isn’t the same as everyone else’s. My long-term goals involve growing with a company where I can continue to learn, take on additional responsibilities, and contribute as much value as possible to the team.
That would be all. Thank you!
For a copy of Venus’s resume please click here.