Diana Elizabeth Estopin – General Virtual Assistant, Customer Service

Hi, my name is Diana Elizabeth Estopin. I am 21 years old. Fun fact about my name: it came from the royalties of England, which are Princess Diana and Queen Elizabeth. I graduated senior high school as a General Academic Strand student. Last year, I’ve been eyeing the virtual assistant job because every time that I browse TikTok and Facebook, I always oversee it. I have never seen myself working in a remote environment since I have been in my previous company for 3 years.

I have been in the customer service field for almost 4 years now. My first job was a vendor of quail eggs (kwek-kwek) in a wet market when I was 16 years old. The second job that I took was a computer shop attendant in 2019, which led me to explore more about computers and tools that are used for editing. After that, I worked in a small restaurant that is located in Taguig City, Metro Manila, Philippines. I started as a cashier for 1 and a half years and got promoted to field supervisor in that same company. Working there helped me a lot to gain confidence in facing customers and resolving issues, serving orders with a smile and jolliness, and also improved my computer skills, especially in Microsoft and Excel. I also experienced doing payrolls, job interviews with new applicants, and some paperwork, such as business permit renewal. Basically, I worked as a full-time service crew, supervisor, and had some human resources responsibilities. Being there for almost 3 years made me realise that I wanted more. I wanted to explore my skills, and I don’t see myself being there forever. That is why I decided to resign and apply to a BPO company in Makati City and got hired immediately as a customer service advisor. When I was in my supervisory era, I always wanted to enter the BPO industry and practiced my communication skills every single day. When I got hired, I was so excited. I did the job properly, did the tasks efficiently in a timely manner, and learned a lot, especially my communication skills, even if it’s a short time. But I got tired. Tired of everyday travel time that got me exhausted and sick always.

That is when I decided to learn more about remote work, and one of my former colleagues introduced me to my recent company. I applied as an appointment setter and got hired. I enjoyed the team, the environment, the skills—everything. It helped me gain more confidence speaking the English language properly and be more fluent than before. It also made me work from home ready, especially in equipment and backups.

For the past few months, I have been looking for a work-from-home job that is scheduled in the morning, and that is when I saw the post on Facebook regarding the Virtual Assistant Team that is offering a dayshift work-from-home job that accepts data entry applicants. I got interested and wanted to apply for the position. Upon reviewing the job listings, I saw that one job post on the website that I know I am capable of doing, and that is the receptionist job in an Australian Day Spa.

I can see myself growing in this company and in all other job listings and other companies out there. I saw myself working here in the Virtual Assistant Team. I hope that I can work, learn, and grow here in your company. I aim to be part of this amazing company and showcase my skills and passion and apply my experiences here at the Virtual Assistant Team.

For a copy of Diana’s resume please click here.